互联网与文化bekkelund.net
被亚马逊 DRM 封禁
Outlawed by Amazon DRM
2012 — 2020，它一次次回到首页
黑点是上首页（≥ 50 分）的那次投稿，空心点是没冲上去的投稿，点越大分数越高。
导读
作者记录了自己 Amazon 账户被关闭、Kindle 上的书随之无法访问的经历，并质疑在 DRM 和平台条款下，所谓“购买”电子书其实并不真正属于自己。文章围绕平台能否远程收回数字内容、以及封号理由是否透明展开，引发了关于数字所有权的长期讨论。
为什么经久不衰：它用一个具体案例揭示了 DRM 时代“买书”实为许可的现实，今天在订阅制和平台生态中依然值得警惕。
HN 评论精选
数字购买不像实物所有权，平台远程收回虽合法却违背常识。
你能想象本地零售商闯入你家、拿走所有书，然后不给你一个直接解释吗？我也不能。闯入别人的住宅、拿走财物却不解释，显然错误且非法！而这差不多就是 Amazon 对这个可怜女人做的事，只不过发生在数字领域：Amazon“闯入”她的 Kindle，拿走她所有书，然后不给她直接解释。更令人警觉的是，Amazon 这么做不受惩罚，因为她从未真正拥有“她的”书，或她在 Kindle 上“购买”的任何东西。在数字领域，Amazon 对她所做的是完全合法的。合法与否，这看起来、闻起来、感觉上都明显不对，应该非法。
cs702查看英文原文
Could you ever imagine a local retailer in your area breaking and entering into your home, taking away all your books, and then not giving you a straightforward explanation as to why they did so? Me neither. Breaking and entering into someone else's physical property, and talking away their physical possessions without explanation is so obviously wrong and illegal! Yet that's pretty much what Amazon did to this poor woman, except in the digital realm: Amazon 'broke and entered' into her Kindle, took away all her books, and then did not give her a straightforward explanation as to why they did so. More alarmingly, Amazon did this with impunity, because this woman never really owned "her" books or, for that matter, anything else she "purchased" on "her" Kindle. In the digital realm, what Amazon did to this woman is perfectly legal. Legal or not, this looks, smells, and feels so obviously wrong, it ought to be illegal.
客服以不透明理由封号不可接受。
我非常厌倦客服部门说这种话：“虽然我们无法提供关联账户的详细信息，但请知悉我们已根据所提供信息审核了你的账户，并遗憾地通知你，它不会重开。”如果公司不能透露采取行动的具体原因或步骤，就不要采取该行动。连信用卡公司处理真钱都会告诉我卡为什么被标记。这类声明只会激怒客户、制造负面报道、赶走其他客户。
techsupporter查看英文原文
Tangentially related, I am getting very, very tired of "customer service" departments using phrases like: "While we are unable to provide detailed information on how we link related accounts, please know that we have reviewed your account on the basis of the information provided and regret to inform you that it will not be reopened." This happens more frequently: Google says this all the time, based on posts here; Amazon now does the same thing; even apartment rental companies will say "you've been turned down on the basis of this report that we don't know the contents of." If your company can't reveal specific reasons or steps behind why an action was taken, DON'T TAKE THAT ACTION. Even my credit card issuer will tell me exactly why my card was flagged and they deal with ACTUAL MONEY. All these statements do is infuriate customers, create bad press, and drive away other customers. Scammers will just back up, look at their entire operation, and hammer away again with 300 new accounts so all you've accomplished is pissing off customers who want to do business with you.
承认平台封号风险，但提醒单方面叙述需要核实。
Amazon 能这样做显然很可怕，尤其对那些 Kindle 书库很大的人。但也要对这类故事保持怀疑：我在 HN 见过类似“大公司无故封我账户”的帖子，其中有些只是一面之词、歪曲事实甚至 outright 谎言。这个案例可能完全如作者所说，也可能不是。Amazon 在这种事上必须极其谨慎，否则会损害自己长期建立的生态。
cletus查看英文原文
The fact that Amazon can do this is obviously scary, particularly for those with extensive Kindle libraries. Personally I love the idea of ebooks but the publishers are doing their best to kill this market (eg Surface Detail in paperback is $6, as an ebook its $10 WTF?). Now I can't speak to the truth of these claims. I have no inside knowledge but I will say this: be skeptical of such stories. I have seen other stories like this on HN where I have had some inside knowledge and I can tell you that there have definitely been cases that vary between being one side of the story to being a distortion of facts and events to being outright lies. It's a common theme to have a post of "[BigCo] shut down my account for no reason". I describe such stories as "unverifiable stories in which the poster is a victim". Like I said, this could all be exactly as the poster claims but it might not be as well. It could be as simple as the person having the same name as someone who got blocked in the US. Who knows? Amazon needs to be extremely careful to be right in situations like this or they risk undermining the ecosystem they've spent so long to create. I don't mind buying Kindle novels because I tend to only ever read them once. And if they were $6 (like the paperbacks often are) I'd view them as a throwaway purchase. But when it comes to technical books--books I'll often refer back to and that can cost much more--I'll have to make sure I either only buy the PDF version or I buy the PDF+mobi+epub upgrade from the publisher after buying the Kindle book (2 thumbs up to publishers who do this BTW).
事件后续账户恢复，封禁并非终局。
后续：账户已恢复（2012）。
nicolaslegland查看英文原文
Follow-up, account restored (2012) (https://www.dailydot.com/unclick/amazon-linn-nygaard-deleted-account-restored/)
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